LufsReady

Legal

Refund Policy

Clear rules, no fine print: a full refund within 14 days on packs that are less than 50% used.

Effective date: October 23, 2026Last updated: October 23, 2026Questions: contact@lufsready.com

The short version

  • Full refund within 14 days of purchase while less than 50% of the pack is used.
  • Failed jobs return their minutes automatically.
  • Technically faulty results are re-processed free or their minutes are returned.
  • Request from the Billing page or by email to contact@lufsready.com. Refunds go back to your original payment method.
  • Packs are one-time purchases, so there is never a renewal to cancel.

This summary is for convenience. The full text below is what applies.

1. 14-day refund on unused packs

You can get a full refund of any pack if both of these are true:

  • you request it within 14 days of the purchase date, and
  • less than 50% of that pack's minutes have been used (for example, fewer than 600 of the 1,200 minutes in a Creator pack).

No reason is required, although your feedback helps us improve. When a refund is issued, the remaining minutes from that pack are removed from your balance.

2. How to request a refund

  1. Sign in and open Billing. Eligible orders show a "Request refund" button, or
  2. email contact@lufsready.com from your account email with your order ID (shown on the Billing page and in your confirmation email).

We review requests within one business day. Approved refunds are issued through Whop to your original payment method. Most banks show the refund within 5 to 10 business days; the exact timing depends on your card issuer.

3. Failed or faulty processing

  • Failed jobs: if a file cannot be processed, its minutes are returned to your balance automatically. You can see the return in your minute history.
  • Faulty results: if a delivered file is technically defective (for example, it is corrupted, silent, or the report shows it missed its target because of an error on our side), contact us within 14 days of the job. We will re-process it at no charge or return the minutes, whichever you prefer, even outside the refund conditions in section 1.

We cannot refund minutes used on files that were processed correctly but where the recording itself has problems mastering cannot fix (such as clipping recorded into the source, echo or background events), or where a platform declined the file for reasons unrelated to loudness.

4. What is not refundable

  • Packs bought more than 14 days ago, or of which 50% or more has been used, except as described in section 3 or required by law.
  • Expired minutes (purchased minutes are valid for 12 months).
  • Free welcome minutes, which have no cash value.

5. Your statutory rights

Minutes are digital content delivered immediately after purchase. If you are a consumer in the EU or UK, you have a 14-day right of withdrawal from distance contracts; our 14-day refund in section 1 is designed to match or exceed it. If you start using the minutes during that period, you acknowledge that the right of withdrawal applies only as described in this policy, to the extent the law allows. Nothing in this policy limits rights you have under the consumer law of your country.

6. Billing problems and disputes

If you see a charge you do not recognize, were charged twice, or believe something went wrong, email contact@lufsready.com before contacting your bank. We reply within one business day and can usually fix billing problems immediately, including refunding duplicate charges in full.

If a payment is disputed with your bank (a chargeback), the minutes from that purchase are removed while the dispute is reviewed, and the account may be restricted until it is resolved. Disputes take weeks; a refund request to us is the fastest route to your money.

7. Contact

ZEN CHAN LLC · contact@lufsready.com · 8206 Louisiana Blvd NE, Ste A #11004, Albuquerque, NM 87113, United States